Here's how our shipping works: we print labels and ship in bulk to our shipping partners, who pick up orders once daily in the afternoon. Your tracking email fires automatically once the sorting facility scans your package — not when the label is printed. So there can be a short gap between when your order leaves us and when tracking goes live.
If it's been more than 5 business days with no update, click here with your order number and we'll look into it right away.