That's a carrier error — not your fault. Here's what to check first:
Confirm the shipping address on your order confirmation email matches what you entered.
Check with neighbors in case it was left nearby by mistake.
If it's genuinely at the wrong address, click here with your order number and the incorrect address shown in your tracking. We'll escalate with the carrier and get you a replacement or full refund. You won't be penalized for their mistake.