That's frustrating — let's try to track it down. Start with these quick checks:
Look around your property — mailbox, porch, garage, side door, and with neighbors.
Check with anyone else at home who might have grabbed it.
Still nothing? Reach out to us right away with your order number and we'll get on it immediately — whether that's opening a carrier investigation, reshipping your order, or issuing a full refund. We've got you covered either way.